Plain

Plain is an AI-powered customer support platform designed for B2B teams, unifying conversations from Slack, Teams, email, and more into one fast inbox. It uses smart AI to handle routine tasks, spot customer trends, and help teams respond quicker while keeping things personal and secure. No more jumping between apps—everything stays connected so support feels seamless and insights drive better products.

Key Features

• Ari AI Agent: Tries customer queries across Slack, Teams, email, or portals—triages issues, drafts replies, and escalates when needed for that personal feel.
• Sidekick Assistant: A quick keyboard shortcut gives full customer history, summarizes threads, and pulls answers without opening extra tabs.
• Insights Engine: Automatically detects themes, churn risks, and trends from conversations, with daily digests to keep you ahead.
• Cursor Lookup: Links support to your code for precise tech answers, skipping engineer handoffs on bugs or errors.

​Use Cases

• High-Volume B2B Support: Unify Slack channels, emails, and in-app chats for teams handling 100s of messages daily without chaos.
• Product Feedback Loops: Turn support chats into actionable insights, like spotting bugs or feature requests to share with dev teams.
• Self-Service Help Centers: Auto-generate articles from tickets and host a branded portal so customers find answers fast.