Holly by Nimblr AI acts as a smart AI assistant tailored for healthcare practices, handling patient communications across voice, text, and online channels to streamline the entire patient journey. It automates scheduling, cancellations, FAQs, payments, appointment changes, and prescription refills while syncing seamlessly with your Electronic Health Record (EHR) system. With over 92 million patient interactions and serving 1500+ practices, Holly delivers friendly, human-like support around the clock, cutting costs and boosting efficiency without requiring staff to install apps or undergo heavy training.
Key Features
24/7 Call and Text Handling: Routes inbound calls instantly, uses generative AI to understand patient needs, and triggers EHR-synced workflows for bookings or changes—no human needed.
Custom Web Scheduler: Lets patients book online by collecting demographics, insurance, and payments; integrates with Google Maps and Analytics for better conversions.
Smart Follow-Ups: Sends automated confirmations, reminders (with time zone fixes), rescheduling options, no-show recovery, waitlist management, and telehealth links.
FAQ Automation: Answers common questions on insurance, locations, and services from your custom knowledge base, reducing hold times by 92%.
Use Cases
High-Volume Practices: Offloads scheduling and routine inquiries from call centers, as seen in testimonials where it handled 70% of operations and cut no-shows by 56%.
Patient Retention: Recovers lost patients with personalized recalls and follow-ups, achieving 30% recovery rates while improving satisfaction through easy texting.
Multi-Location Clinics: Manages bookings across sites, autofills slots, and coordinates telehealth, helping practices like those using DrChrono save thousands of staff hours yearly.
