Retell AI

Retell AI is a cutting-edge AI voice agent platform designed to automate and scale business phone operations with human-like intelligence and responsiveness. It enables companies of all sizes to build, customize, and deploy AI voice agents that handle complex customer interactions such as inquiries, appointment scheduling, order processing, and more. Retell’s proprietary technology supports natural, near real-time conversations with low latency and advanced features like interruption handling, multi-channel support, and multilingual capabilities. The platform is engineered for seamless integration with telephony systems and CRMs, offering pay-as-you-go pricing with scalable concurrency plans to meet enterprise demands.

Key Features:

• Human-like voice interactions with an advanced turn-taking model enabling agents to interrupt, detect end-of-turn, and respond within 800ms latency.
• Flexible AI integration supporting popular language models like GPT and Claude and custom LLMs for industry-specific training and optimization.
• Robust multi-platform deployment across web, mobile, telephony (via SIP trunking), and SMS-enabled voice agents for omni-channel engagement.
• Comprehensive monitoring and analytics including call performance analysis, sentiment tracking, task completion metrics, and real-time transcription.

Use Cases:

• Automating customer service calls and front desk operations in industries like healthcare, finance, insurance, and hospitality.
• Managing high-volume inbound and outbound call campaigns with precision and compliance.
• Enhancing revenue and operational efficiency through actionable data capture, feedback collection, and integration with CRM systems.

Technical Specifications:

• Supports concurrency with scalable plans, allowing simultaneous handling of multiple calls, configurable by user plans and enterprise needs.
• Integrates seamlessly with existing telephony systems using SIP trunking and with business software such as Salesforce, HubSpot, and custom CRMs.
• Ensures enterprise-grade security, compliance, and encryption for call data, incorporating tools for auditable and configurable workflows.