Avaamo AI

Avaamo is a next-generation conversational AI platform designed to create intelligent virtual assistants and AI agents for enterprises. It enables businesses to deploy autonomous AI-powered digital workers that seamlessly interact with employees and customers across various touchpoints. Known for advanced natural language understanding, multi-turn dialog management, and deep system integration, Avaamo transforms complex enterprise workflows into intuitive conversations, enhancing productivity and customer experience.

Key Features

• Conversational AI with rich, context-aware multi-turn dialogs supporting 29 languages and 114+ dialects.
• Deep integration capabilities with over 150 enterprise applications, databases, and communication channels.
• Proprietary NLU engine optimized with patented data science techniques for rapid accuracy improvements.
• Secure and compliant deployments with HIPAA, PCI, FINRA certifications and enterprise-grade encryption.

Use Cases

• Contact center automation reducing call volumes and accelerating issue resolution with AI voice and chat agents.
• Healthcare virtual assistants providing patient support, appointment scheduling, billing inquiries, and test result delivery.
• Enterprise employee support automating HR, IT service desk, and procurement workflows through conversational AI.

Technical Specifications

• Multi-channel deployment across web, mobile, SMS, WhatsApp, Slack, smart speakers, and voice IVRs.
• Hybrid deployment options including cloud, on-premises, and private cloud for data security and compliance.
• Advanced analytics and dashboards providing real-time insights on agent performance and user interactions.