BOTfriends

BOTfriends is an intuitive AI agent platform designed for mid-sized to large enterprises to automate customer service through chatbots, voicebots, and workflow automation. It allows businesses to create smart AI agents that handle calls, chats, and operational tasks naturally and efficiently. The platform requires no programming knowledge and supports deployment across multiple channels and languages, making customer communication seamless and scalable.

Key Features

• Conversational Phone Agents that handle calls naturally and resolve issues instantly
• Smart Chat Agents that deliver quick answers and escalate complex requests smoothly
• No-code drag-and-drop builder for easy creation and customization of AI workflows and dialogues
• Real-time integration with CRM, ERP, and payment systems for automated end-to-end processes

Use Cases

• Automating high-volume customer service chats and calls to reduce response times and support costs
• Supporting e-commerce and retail with 24/7 product guidance and order assistance
• Streamlining appointment handling, ticket classification, and employee support in healthcare and utilities

Technical Specifications

• Supports over 120 languages with real-time translation capabilities
• GDPR-compliant hosting based in the EU ensuring data privacy and security
• Integrates with major platforms like SAP, Salesforce, and Microsoft Teams through APIs