Decagon AI

Decagon AI is a smart AI platform that powers customer support like a tireless expert team, handling chats, emails, and voice calls all in one place. It uses simple natural language instructions to create AI agents that solve real customer problems quickly, keeping everything consistent across channels and languages. Trusted by big names like Chime and Rippling, it boosts satisfaction while slashing costs through smart automation.

Key Features

• Agent Operating Procedures (AOPs): Build AI logic with easy natural language, like teaching a human, while tech teams control the code underneath for precision.
• True Omnichannel Support: One AI engine works across chat, voice, email, and more, remembering context so customers don't repeat themselves.
• Unmatched Visibility: Track every AI decision, get fast insights, and iterate quickly with tools like traceable observability and AI-powered analytics.
• Proven Results: Delivers up to 80% deflection rates, 3x CSAT boosts, and 65% cost cuts, with enterprise guardrails for safe scaling.

​Use Cases

• 24/7 Support Scaling: Run non-stop customer service during peaks, like product launches, without hiring more staff—perfect for growing teams.
• Routine Issue Resolution: Auto-handle billing, passwords, shipping, and refunds, freeing humans for tough cases and improving response times.
• Brand-Tailored Experiences: Customize AI to match your voice, like Chime's member-first style, across channels for personalized, seamless help.