Decipher

Decipher AI is an intelligent platform that automatically analyzes thousands of user session replays to reveal key customer behaviors, detect bugs, and improve product performance. Using advanced vision-based AI, it summarizes user interactions, highlights important moments, and identifies friction points without manual video review. This helps teams quickly understand how customers use their product, prioritize issues before they escalate, and make data-driven decisions to enhance user experience and reduce churn.

Key Features

• AI-generated summaries and timelines of session replays, highlighting critical user moments.
• Automatic detection and alerting of bugs, UX frustrations, crashes, and abnormal behaviors.
• Detailed analysis of feature usage and customer health metrics, including churn risk and engagement.
• Integrates seamlessly with existing tools (e.g., Posthog, Sentry) and supports enterprise-grade security.

Use Cases

• Quickly identifying and prioritizing product bugs and user experience issues.
• Understanding feature adoption patterns to improve onboarding and activation rates.
• Enhancing customer support by accessing AI-curated session insights and behavior data.

Technical Specifications

• Vision-based AI analyzes user sessions without manual instrumentation or tagging.
• Provides rich, human-readable notifications via Slack and other channels in real time.
• Supports Single Sign-On (SSO) and enterprise-level data encryption for secure deployments.