Marina is a specialized large language model (LLM) platform tailored for B2C and B2B e-commerce brands to enhance customer experience and boost online sales. By integrating with commerce tools like Shopify, Recharge, and Gorgias, Marina offers intelligent conversational AI agents that guide customers seamlessly through their purchasing journey. Leveraging data from product information management (PIM), customer data platforms (CDP), and customer relationship management (CRM) systems, Marina makes customer interactions personalized, efficient, and actionable. The platform emphasizes security, privacy, and ethical AI use, positioning itself as a trusted AI partner for e-commerce businesses.
Key Features:
AI-driven conversational interface that provides instant answers and resolves customer issues smoothly.
Seamless integration with popular e-commerce tools and systems for unified data use and process automation.
Self-evolving AI models powered by extensive real-world human interaction data for superior performance and adaptability.
Strong commitment to security, privacy, and ethical AI standards.
Use Cases:
Improving online customer support with AI agents that handle inquiries and assist in purchasing decisions.
Automating personalized shopping assistance based on customer behavior and preferences.
Enhancing marketing and sales through AI-driven engagement and problem resolution.
