QuackAI

Quack AI is an all-in-one AI-powered support operation system designed for fast-growing software companies. It seamlessly integrates with your existing support platforms to reduce ticket overload, automate knowledge base updates, and train agents autonomously. Quack’s AI Brain detects changes like new features or policy updates and instantly adapts your entire support workflow—keeping your team efficient without extra manual work. This scalable solution transforms customer support from a constant firefight into a smooth, growth-driving operation.

Key Features

• Autonomous Sync: Automatically updates knowledge bases, agent training, and quality assurance when product or policy changes occur.
• Adaptable Operations: Quickly adjusts your entire support system with a single click, eliminating hours of manual updates.
• AI-Powered Chatbot: Provides customers with natural, accurate, and instant answers without rigid scripts or clunky interfaces.
• Agent Co-Pilot: Supports human agents with context and insights for faster, higher-quality ticket resolution.

Use Cases

• Reducing customer support ticket backlog during rapid product growth.
• Keeping support teams up-to-date with frequent product changes effortlessly.
• Enhancing customer experience with AI chatbots that understand natural language.

Technical Specifications

• Seamless Integration: Works with your existing ticketing systems—no need to switch platforms.
• AI Brain: Connects to all knowledge sources, including historical tickets and documentation, for instant AI-powered solutions.
• Multi-Channel Support: Invisible to customers, Quack operates across email, chat interfaces, Slack channels, and more.