Talkmap

Talkmap is an advanced enterprise AI platform specializing in Conversational Intelligence that provides deep insights from 100% of customer and employee conversations across contact centers and other channels. Its patented technology automatically ingests raw voice and chat data, transcribes, labels, and maps conversation intents and flows in near real-time, helping organizations uncover patterns and opportunities for automation, customer experience improvement, compliance, and operational efficiency.

Key Features

• Full Conversation Visibility: Analyzes and maps 100% of live, recorded, and transcribed calls and chats to provide comprehensive insights.
• Continuous Intent Discovery: Dynamically identifies new customer and agent intents and incorporates them into AI models automatically without human intervention.
• Agentic AI Assistants: Specialized AI tools like the Deep Researcher help decision-makers extract actionable intelligence quickly, reducing analysis workload by up to 80%.
• Customizable Dashboards: Intuitive interfaces with searchable conversation maps, transcripts, and rich analytics for stakeholders across sales, service, compliance, and risk teams.

Use Cases

• Improving contact center agent performance and coaching through conversation analysis.
• Enhancing customer experience by identifying root causes of complaints, churn, and service issues.
• Automating compliance monitoring and fraud detection with AI-powered conversation monitoring.