Sona

Sona by OpenPhone (now Quo) is an always-on AI voice agent designed to ensure businesses never miss a call or customer interaction. Available 24/7, Sona answers incoming calls, provides instant, accurate responses to common questions using your custom knowledge base, takes detailed messages, and seamlessly transfers calls to human agents when needed. It acts as a smart, affordable alternative to voicemail and traditional answering services, helping businesses stay responsive, capture leads, and maintain professional communication without extra staffing costs. The AI also provides call recordings, transcripts, and summaries to make follow-up easy and efficient.​

Key Features:

• 24/7 call answering with customizable greetings and conversation flow.
• Instant answers to FAQs and business information using a tailored knowledge base.
• Detailed message-taking and lead capture with structured call summaries and transcriptions.
• Integrates smoothly within existing call flows with multiple configurable touchpoints.​

Use Cases:

• Ensure no customer call goes unanswered during off-hours or peak times.
• Automate responses for frequently asked questions about business hours, products, services, and policies.
• Capture essential lead information for sales teams to follow up promptly and effectively.