Eesel AI

eesel AI is an advanced AI-driven platform designed to revolutionize customer service and support automation. It seamlessly integrates with popular helpdesk tools like Zendesk, Freshdesk, and Shopify, providing AI agents that autonomously handle frontline support by learning from past tickets, macros, and help center documentation. eesel AI offers a suite of features including AI triage to organize and close tickets, AI copilots to assist agents by drafting responses, chat bubble widgets for 24/7 support on websites, and internal AI chatbots integrated with Slack or Microsoft Teams. The platform prioritizes customization, security, and compliance, ensuring that every interaction maintains an on-brand tone with enterprise-grade privacy protections.

Key Features:

• AI Agent: Learns your support tone and automates responses across all channels including email, chat, and social media.
• AI Copilot: Helps human agents with suggested replies, onboarding, and workflow integration.
• AI Triage: Automatically tags, routes, edits, and closes tickets, keeping your helpdesk organized and spam-free.
• AI Chat Bubble: 24/7 website chat widget able to answer customer queries and escalate as needed.
• AI Internal Chat: Processes your internal documents and enables quick knowledge retrieval within Slack or Teams.

Use Cases:

• Automate up to 81% of customer support conversations for faster, scalable service.
• Support teams of any size, from small startups to large enterprises, enhancing agent productivity and reducing response times.
• Provide consistent, accurate, and branded responses while safeguarding sensitive data with compliant, secure AI.