tidio ai

Overview
Tidio is a complete customer service platform that combines AI-powered chatbots, live chat, and helpdesk tools to help businesses scale customer service without sacrificing customer trust or authenticity. It's designed for growing businesses seeking to address customer queries while driving sales, with over 35 ecommerce templates and a visual chat builder (no coding required) to create custom chatbots. Tidio's AI agent, Lyro, is a trustworthy AI that provides conversational and reliable answers in your brand voice and can handle complex cases like human would. Lyro AI Agent handles 90% of repetitive tasks, achieves an 89% resolution rate, and provides a 30% CSAT increase, while automating up to 67% of conversations (highest rate in the industry). The platform offers live chat widgets to support customers in real-time (boosting customer satisfaction by 25% in qualified leads), multichannel inbox to manage Instagram and Facebook Messenger chat directly, no-code Flows for popups and banners to capture leads even when offline, and ticketing system to answer requests quickly with priority levels and tags. If Tidio doesn't lift resolution rates to at least 50%, you get your money back. Tidio integrates with Shopify, Hubspot, and other business apps, and is available via web browser, mobile app (iOS/Android), and desktop app (Windows, Mac, Linux).

Key Features

• Lyro AI Agent: Trustworthy AI chatbot that solves 70% of customer problems, handles 90% of repetitive tasks with 89% resolution rate and 30% CSAT increase
• Live Chat Widget: Real-time customer support app (top ecommerce live chat) that boosts qualified leads by 25% and increases conversion rates by 27%
• No-Code Flows: Create popups, banners, and automated workflows to capture leads, close sales, and book calls even when offline without coding
• Multichannel Inbox & Ticketing: Manage Instagram, Facebook Messenger, emails, and chats in one place; ticketing system with priority levels, tags, and chat transcripts

Use Cases

• E-commerce Customer Support: Support customers in real-time, boost satisfaction, and sell more with live chat on Shopify; track revenue generated by Lyro AI ($66K+)
• Lead Generation & Sales Capture: Capture more leads, close sales, and book calls with automated Flows, popups, and proactive messaging even when offline
• Multichannel Customer Service: Provide authentic help across all channels like Instagram, Facebook, email, and web chat; 70% increase in self-service resolution