lyro ai

Overview
Lyro is an AI customer experience agent designed to deliver an experience that feels human, not automated. It's a trustworthy AI that understands context, adapts to your tone, and keeps every reply helpful and personal — solving 70% of customer problems and handling 90% of repetitive tasks with an 89% resolution rate. Lyro learns from your verified content in minutes, responds naturally, and hands off smoothly to human agents when needed, delivering fast, reliable support powered by your own data with no unrelated or made-up answers. The platform automates meaningful conversations across your website, email, Instagram, Messenger, and WhatsApp in 45+ languages, and connects to your helpdesk and internal systems to take real action like order updates, refunds, subscription changes, and call bookings. Lyro is natively integrated with Tidio helpdesk, allowing you to manage customer conversations in one workspace with high-quality AI responses, stable connection, and smooth collaboration between humans and AI. It's built for scale, compliance, and complex operations, with SOC2 and GDPR compliant data handling, and offers guardrails that prevent hallucinations plus handover rules for unclear or sensitive cases. The AI agent can shape communication style and behavior, automate actions while keeping chat conversational, and knows when to escalate to human agents.

Key Features

• Human-Like AI Agent: Understands context, adapts to your tone, personalizes every reply, and delivers brand-aligned responses with guarded hallucinations
• 45+ Language Support: Automate customer interactions in 45+ languages with 89% resolution rate, 67% conversation automation, and 30% CSAT increase
• Real Action Automation: Connects to helpdesk and internal systems to process refunds, order updates, subscription changes, and book calls without human involvement
• AI Shopping Assistant: Syncs product catalog in real time so recommendations reflect what's in stock; suggests relevant items and complementary products instantly

Use Cases

• E-commerce Customer Support: Automate order updates, refunds, returns, and product recommendations for Shopify stores; drive sales with personalized recommendations
• Multichannel Customer Service: Handle support across website, email, Instagram, Facebook Messenger, and WhatsApp in one workspace with native Tidio integration
• Lead Qualification & Sales: Qualify leads, spot upsell opportunities, guide shoppers to relevant products, and book calls automatically without human involvement