Forethought

Forethought is an advanced AI platform built to transform customer support by automating issues from start to finish. Unlike traditional chatbots, Forethought’s agentic AI understands customer intent, reasons through your business rules, and takes actions to resolve problems autonomously. It leverages your historical support data to continuously learn and improve, offering faster resolutions and freeing human agents to focus on more complex tasks. The platform features multiple AI agents that work together to solve, assist, triage, and discover insights within your support ecosystem.

Key Features

• Autoflows technology allowing no-code natural language workflows for end-to-end issue resolution
• Multi-agent system: Solve (auto-resolve issues), Assist (help human agents in real-time), Triage (smart ticket routing), Discover (identify knowledge gaps)
• Seamless integration with existing CRMs, helpdesks, and communication channels including chat, email, and voice
• Real-time AI copilot to support agents with suggestions, summaries, and knowledge to improve productivity and accuracy

Use Cases

• Automating common customer inquiries for rapid, 24/7 issue resolution
• Enhancing agent efficiency with AI-driven insights and response suggestions
• Intelligent ticket classification and routing to reduce response times and improve customer satisfaction

Technical Specifications

• Agentic AI architecture that reasons and acts autonomously, not relying on rigid decision trees
• Compliant with enterprise security standards including SOC 2, GDPR, and HIPAA
• Fast implementation with native integrations and no-code configuration tools