Riviera AI

Riviera is a specialized AI voice platform designed for the hotel and hospitality industry to automate inbound calls, reservations, room service, and guest inquiries. Its AI agents answer every phone call immediately with a natural, friendly voice—eliminating frustrating robotic menus and hold times. Riviera supports multilingual conversations for international guests and seamlessly integrates with existing hotel systems like PBX, POS, and PMS. By automating routine tasks, Riviera enables hotel staff to focus on delivering personalized service while reducing operational costs and improving guest satisfaction.

Key Features

• AI Phone Operator: Instantly answers calls with human-like voice, providing property information and local recommendations.
• Room Service Voice Agent: Takes dinner orders accurately, remembers guest preferences, and boosts revenue through smart upselling.
• AI Reservations Specialist: Handles booking inquiries, availability checks, and makes upgrade suggestions without human input.
• Smart Call Routing: Analyzes conversations in real time to route calls to the appropriate department or staff member during busy periods.

Use Cases

• Automate front desk calls and guest inquiries for faster response times.
• Manage in-room dining orders with personalized recommendations and error-free accuracy.
• Convert phone inquiries into confirmed bookings and maximize upsell opportunities automatically.

Technical Specifications

• Multilingual Support: Communicates fluently in multiple languages to serve diverse international guests.
• Seamless Integration: Connects easily with hotel PBX systems, point-of-sale platforms, and property management software for smooth operation.
• Data Privacy & Security: Ensures guest information is kept secure with enterprise-level privacy controls and performance monitoring.