HeartbeatAI

Heartbeat AI dives deep into unstructured text like customer feedback, employee comments, survey responses, call transcripts, and online reviews to uncover hidden emotions and themes. It goes way beyond basic sentiment analysis by grouping thousands of words into emotion categories, revealing the "deep why" behind human behavior. With a simple dashboard, you get these insights in minutes, helping businesses anticipate pain points, understand needs, and deliver standout human experiences.

Key Features

• Analyzes messy text data from feedback, chats, and reviews to spot subconscious emotions accurately.
• Organizes words and phrases into emotion groups for clear, granular insights on feelings and motivations.
• Provides an easy-to-use dashboard with actionable trends and data points in just minutes.
• Powered by machine learning and psycholinguist-trained AI for 95% accurate emotion recognition.

Use Cases

• Boost customer satisfaction by uncovering emotions in reviews and surveys to fix issues fast.
• Improve employee engagement through HR feedback analysis to build a better workplace.
• Enhance patient care in healthcare by revealing feelings from comments and transcripts.