Parakeet Health

Parakeet Health is an AI-powered patient engagement platform designed for healthcare organizations to automate repetitive administrative tasks efficiently. Using advanced large language models (LLMs), this AI call center agent handles inbound and outbound calls, as well as SMS texting, to improve patient communication 24/7. It integrates directly with Electronic Health Records (EHR) and practice management systems, reducing operational costs while enhancing patient access and experience. The platform addresses challenges such as staffing shortages and burnout by managing appointment scheduling, referral management, care gap closure, and FAQs with natural language interaction.

Key Features:

• Fully automates appointment scheduling, rescheduling, and cancellations through EHR integration.
• Automates referral management and follow-ups to increase patient visits and revenue.
• Provides two-way SMS text communication, supporting complex, multi-turn scheduling conversations.
• Offers multilingual support with region-specific accents and is available 24/7 to eliminate missed calls.

Use Cases:

• Automate patient appointment and referral scheduling to reduce administrative workload.
• Close value-based care (VBC) gaps by automating annual wellness visits and post-discharge follow-ups.
• Enhance patient communication by handling inbound calls and texts any time, reducing no-shows and cancellations.